Frequently Asked Questions
Can I see a preview before placing an order?
Of course! We have developed a simulator that shows you a live preview of the shape of your pendant
I can not find my pet's breed, what I can do?
First check through the breed list to see if there is a breed that looks like the one you are looking for. Sometimes there are a few breeds that look similar to each other, and you might find the one that best suits your pet 😊
If you do not find the breed you are looking for or your pet is a mixed breed, click here to request a free personalized preview of your pendant.
How long does it take to receive the order?
Since these are custom pendants handmade one by one, our lead time is maximum 15 days (Days of production + shipping)
What materials are these products made of?
Silver/Gold/Rose Gold plated stainless steel. This is better quality than brass or alloy materials. It’s built to last as well with tarnish-resistant materials!