Refunds and Amendments

 

At Pawbau, we take pride in crafting personalized products with the utmost care and attention to detail. Our policies ensure transparency and fairness while maintaining the highest quality standards for our customers.

Refund Policy

Due to the personalized nature of our products, we do not accept refunds for change of mind or dissatisfaction with the product. Each item is custom-made based on customer specifications and is therefore non-refundable.

If your order arrives damaged or defective, we will offer a free replacement. To process your request, simply provide a photo of the damaged item, and we will take care of the rest.

Please note that minor imperfections in shape or text are a natural result of the handcrafted process and are not considered defects. As such, they do not qualify for a refund or replacement.

Warranty Policy

We offer a lifetime warranty that covers any damage, defects, or manufacturing errors. If your product is faulty, we will replace it at no additional cost, including expedited shipping.

Warranty Coverage

  • If your chain or pendant breaks within 15 days of delivery:

    • You are entitled to a free replacement of the entire product or just the damaged part.
    • A photo of the damaged item is required to process the claim.

  • If your chain or pendant breaks after 15 days of delivery:

    • With a purchased lifetime warranty: You are eligible for a free replacement of the entire product or just the damaged part.
    • Without a purchased lifetime warranty: Please contact us at info@pawbau.com, and we will assist you in finding a suitable solution.

Lifetime Warranty Terms

  • The lifetime warranty applies per order and covers all items in that order.
  • There is no need to purchase multiple warranties for different products within the same order.

How to Submit a Claim

To report a damaged item or file a warranty claim, please email info@pawbau.com with:

  1. Your order number
  2. A clear photo of the damaged product
  3. A brief description of the issue

Contact Us

If you have any questions or concerns, our support team is here to help. Contact us at info@pawbau.com, and we will assist you as soon as possible.